Health Services


Medications can make a difference in regaining health and mitigating chronic conditions and your Keller Army Community Hospital pharmacy technicians specialize in providing the prescriptions you need. New prescriptions, refills, medication counseling are all available through your Keller Army Community Hospital pharmacists.

The Keller pharmacy can now accept controlled substance prescriptions electronically. Instead of bringing paper prescriptions for controlled substances, as you had to in the past, please have your provider send them electronically. Our pharmacy name to prescribe to electronically is “DOD WEST POINT PHARMACY”

Effective immediately, the pharmacy can only hold prescriptions for 10 calendar days. After 10 calendar days, any medications that have been filled, but not picked up, will be returned to stock. If this happens, you can contact the pharmacy to have the prescription re-processed.  

CLICK HERE for tips to reduce your wait at the Keller Army Community Hospital Pharmacy.

Services Provided:

Over The Counter (OTC) Program

The Pharmacy Over The Counter (OTC) program will return to Keller Army Community Hospital on May 1, 2023.
The OTC program allows patients to select up to five (5) over-the-counter medications from a designated list, per family, per week.
CLICK HERE for the OTC program form and medication list. Both will also be available near the two pharmacy ticket kiosks for patients to fill out and give to the pharmacy to fill.
All TRICARE beneficiaries qualify for this program: Cadets, Active Duty Service Members, Retirees, and Dependents.
For safety concerns, children less than two years of age are not eligible to participate in the OTC program and are encouraged to be seen by a health care provider for medication needs.

Outpatient Pharmaceutical Care

Drug information and patient counseling provided on New and Refilled prescriptions for all eligible beneficiaries.

Diabetes Counseling and Instruction on Diabetes Blood Glucose Monitoring and Insulin Administration.

Information is available at the Outpatient Pharmacy pick-up windows, counseling room or by telephone.

The Pharmacy is closed on holidays (see right column for closure dates). Services offered during holiday hours are limited to the Emergency Department.

KACH automates pharmacy prescription refill pick-up with ScriptCenter kiosk 

The Keller Army Community Hospital Pharmacy has increased access by adding a ScriptCenter prescription pick-up kiosk in the main lobby.

The ScriptCenter kiosk will provide a locker for secure and safe pickup of refill prescriptions, and will allow for pharmaceutical pickup after the pharmacy has closed.

The full feature on the ScriptCenter kiosk at Keller can be found at

Set up your prescriptions for home delivery

Consider using home delivery to receive your prescriptions/refills. Learn more about prescription home delivery. 

Electronic Prescription

An electronic prescription is a computer-generated prescription sent electronically from your health care provider directly to our pharmacy.

Electronic prescriptions are sent using a private, secure and closed network. Your prescription information is not sent over the Internet or as an e-mail. The prescription is sent immediately to our pharmacy with no need to drop off a paper prescription.

Controlled substances cannot be transmitted to the Keller Pharmacy by electronic prescription. Prescriptions for controlled substances - from outside providers - will require a paper (hard copy) prescription.

Electronic prescriptions are not filled at the pharmacy in advance. When you arrive at the pharmacy, pull a "New Prescription" ticket, and we will be happy to fill it for you on-the-spot. Tell your doctor:
Keller Pharmacy's Electronic Prescription Pharmacy Name is:
Pharmacy NCPDP/NPI Number:
5810862 / 1497160113
Pharmacy Phone Number:
845-938-2527, select option 1, then option 4

TRICARE Formulary Search Tool

Use the TRICARE Formulary Search Tool to look-up your drug. A search can tell you:
  • Formulary status (generic drug, brand-name drug, non-formulary drug, non-covered drug)
  • Where the prescription can be filled
  • Copayments and limitations, such as prior authorization
  • Coverage review requirements and forms
  • Alternative medications, including costs
To start your search, you’ll need to put in the brand name or generic name of the drug and then select the strength prescribed, as well as your gender and age.

Contact Us


Monday: 8:00 a.m. - 5:00 p.m.
Tuesday: 8:00 a.m. - 5:00 p.m.
Wednesday: 8:00 a.m. - 5:00 p.m.
Thursday: 8:00 a.m. - 2:00 p.m.; 3:00 p.m. - 5:00 p.m.
Friday: 8:00 a.m. - 5:00 p.m.
Beginning January 1, 2024, service tickets for Keller’s Pharmacy prescription pick-up will conclude at 1645 (4:45 p.m.).

1st Floor, Keller Army Community Hospital
  • Accepts electronic prescriptions for controlled and non-controlled medications from civilian providers.
  • If you need to dispose of any drugs or controlled substances, you can drop them in the secure receptacle at the hospital pharmacy (protect yourself from medication errors)
Express Scripts - Home Delivery

CLOSED on the following dates due to federal designated holiday or by Executive Order of the President of the United States:
  • Monday, October 9, 2023 (Columbus Day/Indigenous Peoples Day)
  • Friday, November 10, 2023 (Veterans’ Day – Observed)
  • Thursday, November 23, 2023 (Thanksgiving)
  • Monday, December 25, 2023 (Christmas Day)
  • Monday, January 1, 2024 (New Year’s Day)
  • Monday, January 15, 2024 (Dr. Martin Luther King Day)
  • Monday, February 19, 2024 (President’s Day)
  • Monday, May 27, 2024 (Memorial Day)
  • Wednesday, June 19, 2024 (Juneteenth)
  • Thursday, July 4, 2024 (Independence Day)
  • Monday, September 2, 2024 (Labor Day)



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