Pharmacy

Medications can make a difference in regaining health and mitigating chronic conditions and your Keller Army Community Hospital pharmacy technicians specialize in providing the prescriptions you need. New prescriptions, refills, medication counseling are all available through your Keller Army Community Hospital pharmacists.

The Keller pharmacy can now accept controlled substance prescriptions electronically. Instead of bringing paper prescriptions for controlled substances, as you had to in the past, please have your provider send them electronically. Our pharmacy name to prescribe to electronically is “DOD WEST POINT PHARMACY”

Effective immediately, the pharmacy can only hold prescriptions for 10 calendar days. After 10 calendar days, any medications that have been filled, but not picked up, will be returned to stock. If this happens, you can contact the pharmacy to have the prescription re-processed.  

Services Provided

Automated Refill

On October 30, 2024, the Keller Pharmacy Medication Refill Number was changed to 845-957-7895.

Q-Anywhere

Keller Army Community Hospital's Q-Anywhere is a new way to request your new prescriptions or refills from the convenience of your phone. 

1. Scan the QR code – with your smartphone’s camera – or TEXT “Get in line” to 833-429-5612
   
2. Follow the prompts. You will be asked to enter the DoD ID for each patient receiving medication.
    
3. Chose “ASAP” if you want it today, or “DELAY” if you can wait a day or two.
    
   1. “ASAP” requests may take up to four hours. ASAP requests submitted after 1300 (1:00PM) may not be ready until the next business day.
       
   2. “DELAY” requests will be ready within two business days.

You can pick up the prescription at the Pharmacy or from the ScriptCenter kiosk in Keller’s lobby.

ScriptCenter is available for refills only. You must have an active ScriptCenter account, which can be created in-person on the kiosk at the hospital entrance.

Over The Counter (OTC) Program

The OTC program allows patients to select up to five (5) over-the-counter medications from a designated list, per family, per week.
 
The OTC program form and medication list will be available near the two pharmacy ticket kiosks for patients to fill out and give to the pharmacy to fill.
 
All TRICARE beneficiaries qualify for this program: Cadets, Active Duty Service Members, Retirees, and Dependents.
 
For safety concerns, children less than two years of age are not eligible to participate in the OTC program and are encouraged to be seen by a health care provider for medication needs.

Outpatient Pharmaceutical Care

Drug information and patient counseling provided on New and Refilled prescriptions for all eligible beneficiaries.

Diabetes Counseling and Instruction on Diabetes Blood Glucose Monitoring and Insulin Administration.

Information is available at the Outpatient Pharmacy pick-up windows, counseling room or by telephone.

The Pharmacy is closed on holidays (see right column for closure dates). Services offered during holiday hours are limited to the Emergency Department.

KACH automates pharmacy prescription refill pick-up with ScriptCenter kiosk 

The Keller Army Community Hospital Pharmacy has increased access by adding a ScriptCenter prescription pick-up kiosk in the main lobby.

The ScriptCenter kiosk will provide a locker for secure and safe pickup of refill prescriptions and will allow for pharmaceutical pickup after the pharmacy has closed.

The full feature on the ScriptCenter kiosk at Keller can be found at https://www.army.mil/article/250422

Set up your prescriptions for home delivery

Consider using home delivery to receive your prescriptions/refills. Learn more about prescription home delivery. 

Electronic Prescription

TRICARE Formulary Search Tool

• Formulary status (generic drug, brand-name drug, non-formulary drug, non-covered drug)
• Where the prescription can be filled
• Copayments and limitations, such as prior authorization
• Coverage review requirements and forms
• Alternative medications, including costs