Medications can make a difference in regaining health and mitigating chronic conditions and your Keller Army Community Hospital pharmacy technicians specialize in providing the prescriptions you need.
New prescriptions, refills, medication counseling are all available through your Keller Army Community Hospital pharmacists.
Keller Army Community Hospital fills new prescriptions and refills at no cost for covered medications for:
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Active-duty service members
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Active-duty family members
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Retirees and their family members
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TRICARE Prime enrollees
Learn more about eligibility for TRICARE pharmacy benefits.
Filling New Prescriptions
We fill prescriptions from both military and civilian providers.
Providers from Our Facility
Your provider may submit a prescription directly to the pharmacy during or after your appointment.
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You can pick up your prescription, immediately, upon submission from the provider, or
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You can come back, later, to pick them up.
Civilian Providers
If you have prescriptions from a TRICARE-authorized civilian provider:
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The provider can submit an electronic prescription to our pharmacy, or
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You can hand-carry a written prescription to our pharmacy. Note: This is the least preferred option.
Accepts electronic prescriptions for controlled and non-controlled medications from civilian providers.
To submit an electronic prescription:
Ask your provider to select the:
If you hand-carry a written prescription:
Check in at the kiosk. Follow on-screen prompts to check in.
Activating New Prescriptions
There are multiple ways to activate your prescription:
Option 1: In Person
Go to the Pharmacy, located on the first floor of Keller Army Community Hospital.
Option 2: Q-Anywhere
Go to the Q-Anywhere site or download the Q-Anywhere application to your phone (available on Apple and Android).
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Select “Pharmacy Lobby Pickup and ScriptCenter”
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Choose “KACH Main Pharmacy” (ScriptCenter is for refills only)
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Enter DoD ID for patient(s) requesting pharmacy services
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Enter a phone number to receive SMS updates
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Choose “ASAP” to receive prescription within 2 hours or “Delayed” to pick up later
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Enter “NEW” and name of prescription(s)
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Once you confirm information, your prescription has been submitted. You will receive text message on the progression of your request.
Option 3: Call the Pharmacy
Requesting Prescription Refills
There are multiple ways to refill your prescription:
Option 1: In Person
Go to the Pharmacy, located on the first floor of Keller Army Community Hospital.
Option 2: Q-Anywhere
Go to the Q-Anywhere site or download the Q-Anywhere application to your phone (available on Apple and Android).
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Select “Pharmacy Lobby Pickup and ScriptCenter”
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Choose “KACH Main Pharmacy” or “ScriptCenter Hospital Lobby”
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Enter DoD ID for patient(s) requesting pharmacy services
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Enter a phone number to receive SMS updates
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Choose “ASAP” to receive prescription within 2 hours or “Delayed” to pick up later
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Enter “NEW” and name of prescription(s)
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Once you confirm information, your prescription has been submitted. You will receive text message on the progression of your request.
Option 3: MHS GENESIS Patient Portal
Go to the MHS GENESIS Patient Portal
Option 4: Call the Pharmacy
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Call 845-957-7895 to request a prescription refill.
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Refills can be picked up at the pharmacy window or via the ScriptCenter (located in the Keller Army Community Hospital lobby)
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Processing times may vary based on pharmacy staffing and resources.
Picking Up Your Prescriptions
You’ll need a valid Uniformed Services ID/military ID card to pick up a prescription. This includes children aged 10 and older. Prescriptions not picked up will be returned to stock after 10 business days. If you can’t pick up your prescription within this timeframe, please contact the pharmacy. If you’re picking up a prescription for another person, please bring that person’s valid uniformed services ID (or a photocopy or digital picture).
ScriptCenter
Keller Army Community Hospital Pharmacy has increased access by adding a ScriptCenter prescription pick-up kiosk in the main lobby. ScriptCenter is for ‘refills” only.
The ScriptCenter kiosk provides a locker for secure and safe pickup of refill prescriptions and will allow for pharmaceutical pickup after the pharmacy has closed. Certain items may not be available from the ScriptCenter, such as refrigerated medications, oversized items, and/or certain controlled substance prescriptions.
How does it work?
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Complete a one-time enrollment at the ScriptCenter kiosk by scanning your Uniformed Services ID/military ID card, entering your date of birth, and creating a password and four-digit pin.
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You can also ‘sign-in’ or ‘create an account’ at https://www.scriptcenter.com/. This method is distinct and separate from your ‘ScriptCenter kiosk’ account. Once you are registered, using this method, you can link to your kiosk account to manage family pickup, see when prescriptions are ready, update notifications and more.
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To pick up your medications the first time, you must have a current prescription number. Once you create an account, you can use your fingerprint, ID card, or password with your four-digit pin to unlock and get your medications. This process usually takes less than two minutes.
Beneficiaries can also use MHS GENESIS Patient Portal for refill pickup by choosing “ScriptCenter” as your pickup location.
Main Pharmacy
The Keller Army Community Hospital Pharmacy is located on 900 Washington Road, West Point, N.Y. The pharmacy is on the first floor.
The Keller Pharmacy operates Monday – Friday from 8 a.m. to 4:45 p.m.
Pharmacy will be CLOSED on Thursdays from 2 p.m. to 3 p.m. for department training.
U.S. Military Academy Cadets
U.S. Military Academy Cadets can pickup prescriptions at the Keller Army Community Hospital Pharmacy or at the Mologne Cadet Health Clinic Pharmacy, located in Pershing Barracks.
Services at Mologne Cadet Health Clinic are solely for U.S Military Academy Cadets.
TRICARE Pharmacy Home Delivery
The TRICARE Pharmacy Home Delivery is another way to fill prescriptions. TRICARE Pharmacy Home Delivery will ship up to a 90-day supply of your prescription to any address in the U.S. or U.S. territories, including APO/FPO address. For pharmacy cost information, visit the Copayments and Cost-Shares page.
Outpatient Pharmaceutical Care
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Drug information and patient counseling is available on New and Refilled prescriptions for all eligible beneficiaries.
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Diabetes counseling, instruction on diabetes blood glucose monitoring, and insulin administration are available for eligible beneficiaries.
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Information is available at the Outpatient Pharmacy pick-up windows or can be provided in a private counseling room or by telephone.
GLP-1 Medication Coverage Policy
On August 31, 2025, the Defense Health Agency’s policy for weight-loss medications was revised. TRICARE For Life and some other beneficiaries, under a primary diagnosis to treat obesity, will lose coverage for weight loss medications like Wegovy and Zepbound.
If you are in one of these groups, you are not eligible to fill your GLP-1 prescriptions at military pharmacies and will have to pay full cost to acquire the prescriptions elsewhere, even if you had an approved prior authorization before August 31st.
If you are affected by this change, contact your primary care provider to review your options for alternative treatments. CLICK HERE for more information.
Drug Take Back Program
Proper disposal of prescription drugs reduces the risk of unintentional poisoning, drug abuse, and environmental harm.
If you want to dispose of unwanted or unneeded drugs, you can drop them in the secure (blue) bins located at Keller Army Community Hospital:
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Pharmacy waiting room, Keller Army Community Hospital, first floor
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Primary Care Dept., Brian D. Allgood Ambulatory Clinic, first floor
Several exclusions apply. This includes:
Also, if a medication appears on the FDA Flush List, it may be disposed by flushing.
TRICARE Formulary Search Tool
Use the TRICARE Formulary Search Tool to look up your drug. A search can tell you:
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Formulary status (generic drug, brand-name drug, non-formulary drug, non-covered drug)
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Where the prescription can be filled
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Copayments and limitations, such as prior authorization
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Coverage review requirements and forms
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Alternative medications, including costs
To start your search, you’ll need to put in the brand name or generic name of the drug and then select the strength prescribed, as well as your sex and age.
Frequently Asked Questions
How do I know if my prescription is covered?
All military pharmacies follow the TRICARE Formulary – a list of TRICARE-covered prescription drugs and supplies. The TRICARE Formulary lists:
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Which drugs are covered.
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Drug information and frequently asked questions.
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Cost details ($0 at a military pharmacy and out-of-pocket costs elsewhere).
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Medical necessity/prior-authorization requirements and link to forms.
Can my network provider send controlled substances prescriptions electronically?
Yes! By regulations, all prescribers should send controlled substance prescriptions electronically.
Can I refill a prescription if the last fill was not at a military pharmacy?
Yes! Call our main pharmacy line and ask them to transfer the prescription FROM your current pharmacy. It’s helpful to have the prescription bottle available to give the us the pharmacy name, phone number, prescription number, and medication name and dates.
Can I pick up medications for another person?
Yes! Please bring a valid uniformed services ID (or photocopy, digital pictures) for all patients getting prescriptions. Please note: Children 10 years of age or older must have their own ID card.
What is the difference between a new, refill, and renewal prescription?
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A new prescription is one a provider writes for a specific quantity and subsequent refills. It may require extra verification or prior authorization.
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A refill is an additional supply of your medication that your doctor authorized as part of your original prescription. This pre-approval allows the pharmacy to dispense more of your medication without requiring a new prescription from your doctor. For example, take one tablet daily, quantity 90 with 4 refills. This means the patient can call the pharmacy every 90 days to have medication for a year without seeing their doctor for a new prescription every 90 days.
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A renewal is for a medication you’ve already been prescribed but it has expired or run out of authorized refills.
What if I need a non-formulary or non-stocked medication?
If you’re prescribed a non-formulary medication, there are extra steps for your provider to complete. Non-formulary drugs are non-stocked medications at MTF pharmacies. For these drugs, expect a longer turnaround time for preparation and ordering, or you may have to use an alternative pharmacy option, such as a TRICARE retail network pharmacy or the TRICARE Pharmacy Home Delivery.
What do I do if my medication is out of stock?
I’m deploying. How can I fill my prescriptions?
Before deploying, MTF pharmacies can provide your initial deployment prescription in a quantity to support your deployment within legal requirements. You can fill prescriptions and get refills through the Deployment Prescription Program once in theatre if the location is not restricted by foreign postal law.