Medications can make a difference in regaining health and mitigating chronic conditions and your Keller Army Community Hospital pharmacy technicians specialize in providing the prescriptions you need. New prescriptions, refills, medication counseling are all available through your Keller Army Community Hospital pharmacists.
The Keller pharmacy can now accept controlled substance prescriptions electronically. Instead of bringing paper prescriptions for controlled substances, as you had to in the past, please have your provider send them electronically. Our pharmacy name to prescribe to electronically is “DOD WEST POINT PHARMACY”
Effective immediately, the pharmacy can only hold prescriptions for 10 calendar days. After 10 calendar days, any medications that have been filled, but not picked up, will be returned to stock. If this happens, you can contact the pharmacy to have the prescription re-processed.
Services Provided
Automated Refill
The Keller Pharmacy Medication Refill Number is 845-957-7895.
Q-Anywhere
Q-Anywhere is a new way to request your new prescriptions or refills, from the Keller Army Community Hospital Pharmacy, from the convenience of your phone.
Here is a "step-by-step guide" to using the Q-Anywhere system for the Keller Army Community Hospital Pharmacy.
ScriptCenter is available for refills only. You must have an active ScriptCenter account, which can be created in-person on the kiosk at the hospital entrance.
Under the leadership of the Defense Health Agency, Keller Army Community Hospital continues to leverage technology and evolve to better serve the Greater West Point community and our beneficiaries.
Over The Counter Program
The OTC program allows patients to select up to five over-the-counter medications from a designated list, per family, per week.
The OTC program form and medication list will be available near the two pharmacy ticket kiosks for patients to fill out and give to the pharmacy to fill.
All TRICARE beneficiaries qualify for this program: Cadets, Active Duty Service Members, Retirees, and Dependents.
For safety concerns, children less than two years of age are not eligible to participate in the OTC program and are encouraged to be seen by a health care provider for medication needs.
Outpatient Pharmaceutical Care
Drug information and patient counseling provided on New and Refilled prescriptions for all eligible beneficiaries.
Diabetes Counseling and Instruction on Diabetes Blood Glucose Monitoring and Insulin Administration.
Information is available at the Outpatient Pharmacy pick-up windows, counseling room or by telephone.
The Pharmacy is closed on holidays (see right column for closure dates). Services offered during holiday hours are limited to the Emergency Department.
KACH automates pharmacy prescription refill pick-up with ScriptCenter kiosk
The Keller Army Community Hospital Pharmacy has increased access by adding a ScriptCenter prescription pick-up kiosk in the main lobby.
The ScriptCenter kiosk will provide a locker for secure and safe pickup of refill prescriptions and will allow for pharmaceutical pickup after the pharmacy has closed.
The full feature on the ScriptCenter kiosk at Keller can be found at https://www.army.mil/article/250422
Set up your prescriptions for home delivery
The TRICARE Pharmacy Home Delivery is another way to fill prescriptions. TRICARE Pharmacy Home Delivery will ship up to a 90-day supply of your prescription to any address in the U.S. or U.S. territories, including APO/FPO address. For pharmacy cost information, visit the Copayments and Cost-Shares page.
Electronic Prescription
An electronic prescription is a computer-generated prescription sent electronically from your health care provider directly to our pharmacy.
Electronic prescriptions are sent using a private, secure and closed network. Your prescription information is not sent over the Internet or as an e-mail. The prescription is sent immediately to our pharmacy with no need to drop off a paper prescription.
Controlled substances cannot be transmitted to the Keller Pharmacy by electronic prescription. Prescriptions for controlled substances - from outside providers - will require a paper (hard copy) prescription.
Electronic prescriptions are not filled at the pharmacy in advance. When you arrive at the pharmacy, pull a "New Prescription" ticket, and we will be happy to fill it for you on-the-spot. Tell your provider:
Keller Pharmacy's Electronic Prescription Pharmacy Name is:
DOD WEST POINT PHARMACY
Pharmacy NCPDP/NPI Number:
5810862 / 1497160113
Pharmacy Phone Number:
845-957-7895, select option 1, then option 4
TRICARE Formulary Search Tool
- Formulary status (generic drug, brand-name drug, non-formulary drug, non-covered drug)
- Where the prescription can be filled
- Copayments and limitations, such as prior authorization
- Coverage review requirements and forms
- Alternative medications, including costs
To start your search, you’ll need to put in the brand name or generic name of the drug and then select the strength prescribed, as well as your sex and age.