Patient Resources

Inclement Weather Policy

If the Greater West Point area weather forecast calls for freezing rain and/or snow (inclement weather), Keller Army Community Hospital’s inclement weather policy is as follows:

CODE RED

If the post designation is "CODE RED," all outpatient appointments – during the CODE RED period – are cancelled and your respective clinic will call you to re-schedule. If you have not been contacted within 24 hours of the CODE RED, contact the Appointment Center or the respective clinic.

Elective patient encounters, including surgeries, will be re-scheduled.

The Pharmacy, Radiology, and Laboratory Departments will be closed for outpatient services during a CODE RED weather designation.

The Emergency Room will remain open. If you have an emergency, it is recommended you call 9-1-1.

CODE WHITE

If the post designation is "CODE WHITE," your appointment is still scheduled, but it is recommended you call the Appointment Center, at (845) 938-7992 or (800) 552-2907, for the status of your appointment.

If during inclement weather/CODE WHITE you are unable to make it to your appointment, please contact the Appointment Center or go to http://www.tricareonline.com to re-schedule. 

For updated West Point weather/road conditions, call the West Point Garrison Operations' Inclement Weather line at (845) 938-7000 or go to the West Point Garrison and Community Facebook page at https://www.facebook.com/USAGWestPoint to verify road conditions at West Point before making the drive.

As a secondary source, the post designation - and status of the hospital - will be posted on the Keller Army Community Hospital Facebook at https://www.facebook.com/kellerarmycommunityhospital and Internet page at https://keller.tricare.mil/.

If you would like to reschedule your appointment due to inclement weather conditions, please contact the Appointment Center or go to TRICARE Online.

Your health and safety is our #1 concern. Please use caution, when driving, at all times.

Contact Us


U.S. Army Garrison West Point Operations Inclement Weather line:
845-938-7000

Keller Army Community Hospital Appointment Center:
845-938-7992
800-552-2907
https://www.tricareonline.com

Keller Army Community Hospital Front Desk for beneficiaries scheduled for surgery:
845-938-5169
Don't forget to keep your family's information up-to-date in DEERS.