Inclement Weather Policy

If the Greater West Point area weather forecast calls for freezing rain and/or snow (inclement weather), Keller Army Community Hospital’s inclement weather policy is as follows:

If the post designation is "CODE RED," all outpatient appointments – during the CODE RED period – are cancelled and your respective clinic will call you to re-schedule. If you have not been contacted within 24 hours of the CODE RED, contact the Appointment Center or the respective clinic.

Elective patient encounters, including surgeries, will be re-scheduled.

The Pharmacy, Radiology, and Laboratory Departments will be closed for outpatient services during a CODE RED weather designation.

The Emergency Room will remain open. If you have an emergency, it is recommended you call 9-1-1.

If the post designation is "CODE WHITE," your appointment is still scheduled, but it is recommended you call the Appointment Call Center, at 315-774-8200, for the status of your appointment.

If during inclement weather/CODE WHITE you are unable to make it to your appointment, please contact the Appointment Center or go to https://my.mhsgenesis.health.mil/ to re-schedule. 

For updated West Point weather/road conditions, call the West Point Garrison Operations' Inclement Weather line at 845-938-7000 or go to the West Point Garrison and Community Facebook page at https://www.facebook.com/USAGWestPoint to verify road conditions at West Point before making the drive.

As a secondary source, the post designation - and status of the hospital - will be posted on the Keller Army Community Hospital Facebook at https://www.facebook.com/kellerarmycommunityhospital and Internet page at https://keller.tricare.mil/.

If you would like to reschedule your appointment due to inclement weather conditions, please contact the Appointment Center or go to the MHS GENESIS Patient Portal..