Patient Resources

Inclement Weather Policy

If the Greater West Point area weather forecast calls for freezing rain and/or snow (inclement weather), Keller Army Community Hospital’s inclement weather policy is as follows:


If the post designation is "CODE RED," all outpatient appointments – during the CODE RED period – are cancelled and your respective clinic will call you to re-schedule. If you have not been contacted within 24 hours of the CODE RED, contact the Appointment Center or the respective clinic.

Elective patient encounters, including surgeries, will be re-scheduled.

The Pharmacy, Radiology, and Laboratory Departments will be closed for outpatient services during a CODE RED weather designation.

The Emergency Room will remain open. If you have an emergency, it is recommended you call 9-1-1.


If the post designation is "CODE WHITE," your appointment is still scheduled, but it is recommended you call the Appointment Center, at (845) 938-7992 or (800) 552-2907, for the status of your appointment.

If during inclement weather/CODE WHITE you are unable to make it to your appointment, please contact the Appointment Center or go to to re-schedule. 

For updated West Point weather/road conditions, call the West Point Garrison Operations' Inclement Weather line at (845) 938-7000 or go to the West Point Garrison and Community Facebook page at to verify road conditions at West Point before making the drive.

As a secondary source, the post designation - and status of the hospital - will be posted on the Keller Army Community Hospital Facebook at and Internet page at

If you would like to reschedule your appointment due to inclement weather conditions, please contact the Appointment Center or go to the MHS GENESIS Patient Portal..

Your health and safety is our #1 concern. Please use caution, when driving, at all times.

Contact Us

U.S. Army Garrison West Point Operations Inclement Weather line:

Keller Army Community Hospital Appointment Center:

Keller Army Community Hospital Front Desk for beneficiaries scheduled for surgery:
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