The most recent appropriations for the Department of War expired at 11:59 p.m. EST on September 30, 2025. Military personnel will continue in a normal duty status without pay until such time as a continuing resolution or appropriations are passed by Congress and signed into law. Civilian personnel not engaged in excepted activities will be placed in a non-work, non-pay status.

If you have a scheduled appointment or other business at the MTF, please verify with your provider or applicable office within the MTF to ensure there are no changes in schedule. To learn how the lapse in appropriations affects your TRICARE benefit, visit www.tricare.mil/shutdown

Patient Resources

Patient (Medical) Records

The mission of the Medical Record Administration Branch is to provide accurate, timely, consistent medical information for use in the provision of quality health care while protecting the patient’s need for privacy and confidentiality; to support administrative functions needed to maintain the hospital’s ability to be fiscally sound; to be accountable for our actions; and to meet the needs of the facility for research and education.

The Medical Record Administration Branch consisting of three sections, the Inpatient Treatment Record Section, the Outpatient Treatment Record Section, and the Medical Transcription Section. These offices are located throughout the hospital. The primary responsibilities of these sections are for the maintenance of both inpatient and health/outpatient treatment records; the accountability and appropriate coding of medical records and outpatient encounters; and the review of records for completeness and accuracy of documentation. The Medical Transcription Section is responsible for the management of hospital’s digital dictation system and transcribed medical reports. The Correspondence Section is responsible for the release of protected health information (PHI) and tracking the disclosure of PHI.

DD 2870 (Authorization for Disclosure of Medical or Dental Information)

Contact Us

Phone

315-774-8600
E-MAIL Patient Administration - Patient Records

Fax

315-774-8377

Hours

Monday, Tuesday, Wednesday, Friday
7:30 a.m. - 4 p.m., (LUNCH from 12 p.m. - 1:00 p.m.)
Thursday
7:30 a.m. - 12 p.m., CLOSED Thursday afternoon for training

Location

Keller Army Community Hospital
First Floor
Room 1E10

CLOSED on the following dates due to federal designated holidays or by Executive Order of the President of the United States:
  • Monday, October 13, 2025 (Columbus Day)
  • Tuesday, November 11, 2025 (Veterans Day)
  • Thursday, November 27, 2025 (Thanksgiving Day)
  • Thursday, December 25, 2025 (Christmas Day)
  • Thursday, January 1, 2026 (New Year’s Day)
  • Monday, January 19, 2026 (Birth of Martin Luther King, Jr.)
  • Monday, February 16, 2026 (Washington’s Birthday)
  • Monday, May 25, 2026 (Memorial Day)
  • Friday, June 19, 2026 (Juneteenth National Independence Day)
  • Friday, July 3, 2026 (Independence Day)
  • Monday, September 5, 2026 (Labor Day)
Don't forget to keep your family's information up to date in DEERS!