Respiratory illnesses, including Influenza (flu), COVID-19, and Respiratory Syncytial Virus (RSV) are on the rise in New York State.
Take precautions now to reduce the risk of respiratory viruses.
 
Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the 
MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332. 


JANUARY 26, 2026 – 9 PM UPDATE: Keller Army Community Hospital’s clinical care and ancillary services will operate under a “two-hour delay” designation for Tuesday, January 27, 2026.

Surgical and endoscopy procedures will occur as scheduled.

Scheduled Primary Care ‘virtual appointments’ will occur as scheduled.

The delay includes Primary Care (in-person appointments), Pharmacy, Radiology, Laboratory, and Physical Therapy.

This command decision was made from an abundance of caution due to snow mitigation in the parking area.

The Keller Emergency Room is open 24 hours. If you have a medical emergency, call 9-1-1.

If you do not feel safe driving to West Point, please contact the Appointment Center at 315-774-8200, phone; MHS GENESIS Patient Portal at https://my.mhsgenesis.health.mil/; or the Q-Anywhere application https://cxmlink.com/DHAMTF2801 to re-schedule your appointment.

The safety of our staff and beneficiaries is our primary concern, and we apologize for any inconvenience this delay may cause.

Health Services

Orthopedics

The Orthopedic Surgery Service at Keller Army Community Hospital, home of the world-renowned John A. Feagin Jr. Orthopaedic Sports Medicine Fellowship, delivers exceptional care for musculoskeletal disorders of the extremities, emphasizing shoulder, hip, and knee conditions. Our team excels in addressing a broad spectrum of issues, from everyday injuries like tendonitis and minor fractures to complex cases such as multi-ligament knee reconstructions and joint replacements. We provide both nonoperative and operative treatments, offering advanced, personalized surgical solutions to optimize patient outcomes. Below is a partial list of our capabilities.

Services Provided

  • Shoulder:

    • Rotator cuff repair (for rotator cuff tears)
    • Labral repair (for labral tears, shoulder dislocations)
    • Total shoulder replacement (for arthritis)
    • Reverse shoulder replacement (for severe arthritis, irreparable rotator cuff tears)
    • Arthroscopic debridement (for impingement, minor arthritis)
    • Fracture fixation (for proximal humerus and clavicle fractures)
  • Knee:

    • ACL reconstruction (for anterior cruciate ligament tears)
    • Meniscus repair or debridement (for meniscus tears)
    • Total knee replacement (for arthritis)
    • Partial knee replacement (for localized arthritis)
    • PCL reconstruction (for posterior cruciate ligament tears)
    • Arthroscopic chondroplasty and cartilage repair (for cartilage damage)
    • Fracture fixation (for distal femur, proximal tibia, or patella fractures)
  • Elbow:

    • Ulnar collateral ligament reconstruction (Tommy John surgery, for ligament tears)
    • Arthroscopic loose body removal (for loose cartilage or bone fragments)
    • Fracture fixation (for distal humerus, radius, or olecranon fractures)
    • Tennis elbow release (for lateral epicondylitis)
  • Wrist and Hand:

    • Carpal tunnel release (for carpal tunnel syndrome)
    • Trigger finger release (for stenosing tenosynovitis)
    • Fracture fixation (for distal radius, scaphoid, or metacarpal fractures) ич tendon injuries)
    • Arthroscopic wrist debridement (for ligament tears or arthritis)
  • Hip:

    • Hip arthroscopy (for labral tears, impingement)
  • Ankle:

    • Ankle arthroscopy (for impingement, cartilage damage)
    • Ligament repair or reconstruction (for ankle instability)
    • Fracture fixation (for foot & ankle fractures)
  • Non-Operative Management:

    • Physical therapy and rehabilitation (for sprains, strains, contusions)
    • Injections (cortisone, hyaluronic acid for joint pain)
    • Bracing and immobilization (for fractures, ligament injuries)

Referral Information:

KACH Orthopedic Services are available for referral, self-referral, and VA referral based care.

Self-Referral Option:

  • Tricare Select
  • Tricare For Life
  • Tricare Direct
Please contact our clinic directly at 315-774-8333 to schedule your appointment.

Referral Required:

  • Tricare Prime
  • Tricare Prime Remote
  • Tricare Plus
Contact your Primary Care Manager (PCM) to request a referral to KACH Orthopedic Surgery.
 * This specialty is also available to Tricare Prime Remote Beneficiaries assigned to a civilian provider. Beneficiaries must contact their civilian PCM and have referrals placed through the Humana Military Portal. PCMs are advised to state Keller Army Community Hospital Orthopedics in the referral to ensure our clinic receives the referral in a timely manner.
Humana Military Portal: https://www.humanamilitary.com/
Submit via Fax: only if unable to submit via portal (877) 548-1547

VA Referrals:

VA Beneficiaries may contact the Castle Point Orthopedics Department at (845) 831-2000 ext. 215288 to begin the referral process.

Contact Us

Phone

315-774-8333
315-774-8344, fax

Hours

Monday - Friday
8 a.m. - 4 p.m.

Location

Brian D. Allgood Ambulatory Clinic
2nd Floor

CLOSED on the following dates due to federal designated holidays or by Executive Order of the President of the United States:
  • Monday, October 13, 2025 (Columbus Day)
  • Tuesday, November 11, 2025 (Veterans Day)
  • Thursday, November 27, 2025 (Thanksgiving Day)
  • Thursday, December 25, 2025 (Christmas Day)
  • Thursday, January 1, 2026 (New Year’s Day)
  • Monday, January 19, 2026 (Birth of Martin Luther King, Jr.)
  • Monday, February 16, 2026 (Washington’s Birthday)
  • Monday, May 25, 2026 (Memorial Day)
  • Friday, June 19, 2026 (Juneteenth National Independence Day)
  • Friday, July 3, 2026 (Independence Day)
  • Monday, September 5, 2026 (Labor Day)
Don't forget to keep your family's information up to date in DEERS!