Respiratory illnesses, including Influenza (flu), COVID-19, and Respiratory Syncytial Virus (RSV) are on the rise in New York State.
Take precautions now to reduce the risk of respiratory viruses.
 
Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the 
MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332. 

FRIDAY, JANUARY 23, 2026 – 9 a.m. UPDATE: Keller Army Community Hospital will open for full operations at 10 a.m.

Keller’s facilities team conducted an operational assessment, Thursday night and this morning, and determined we could safely restore hospital utilities.

Keller Café will operate under a limited capacity – serving limited packaged food at 11 a.m. We do have a ‘for-purchase’ food/snack/drink machine on the first floor (near Pharmacy waiting room).

Water fountains will be inoperable (signage will be posted). We recommend you bring bottled water when visiting Keller.

Due to the water boil order on West Point, beneficiaries should let the water run for 30 seconds prior to washing your hands and use hand sanitizer after handwashing.

We cannot THANK YOU enough for your patience as we navigated this unfortunate circumstance. Your health, well-being, and safety remains our highest priority and were a factor in every decision. We look forward to returning to full operations and providing high-quality, safe health care. 

Health Services

Ophthalmology

The Ophthalmology Service at Keller Army Community Hospital delivers exceptional care for a wide range of eye conditions, specializing in vision correction and clinic-based procedures. Led by our expert ophthalmologist, we address both common issues like refractive errors and complex conditions such as cataracts and glaucoma. Our team provides advanced nonoperative treatments and vision correction procedures for Active-Duty members only (no dependents or retirees) like LASIK and PRK, tailored to each patient’s needs. Below is a partial list of our capabilities.

Availability

General Ophthalmology
March 1st to First Week of August
Active Duty/Cadets only
Second Week of August to End of February

Capabilities:

  • Vision Correction (For Active-Duty Members Only):

    • PRK (for nearsightedness, mild farsightedness, astigmatism)
    • LASIK pre-operative appointments and referrals for those that don’t qualify for PRK (for extreme nearsightedness, farsightedness, high astigmatism)
  • Cataract Management:

    • Comprehensive cataract evaluation and preoperative assessment
    • Referral coordination for cataract surgery
  • Glaucoma Care:

    • Medical management (eye drops for intraocular pressure control)
    • Peripheral iridotomy (for narrow-angle glaucoma)
  • Corneal Conditions:

    • Treatment of corneal abrasions and infections
  • Eyelid and Ocular Surface:

    • Chalazion excision (for eyelid cysts)
    • Treatment of dry eye syndrome (medications, punctal plugs)
    • Foreign body removal (for ocular surface irritants)
  • Non-operative Management:

    • Medical management of conjunctivitis, uveitis, and other inflammatory conditions
    • Monitoring and referrals for complex retinal or neuro-ophthalmic conditions

Referral Information:

KACH Ophthalmology Services are available for referral-based care.

Referral Required:

  • Tricare Prime
  • Tricare Prime Remote
  • Tricare Plus
Contact your Primary Care Manager (PCM) to request a referral to KACH Ophthalmology.
 
* This specialty is also available to Tricare Prime Remote Beneficiaries assigned to a civilian provider. Beneficiaries must contact their civilian PCM and have referrals placed through the Humana Military Portal. PCMs are advised to state Keller Army Community Hospital Orthopedics in the referral to ensure our clinic receives the referral in a timely manner.
Humana Military Portal: https://www.humanamilitary.com/
Submit via Fax: only if unable to submit via portal (877) 548-1547
 

Contact Us

Phone

315-774-8510
315-774-8906, fax

Hours

Monday - Friday
7 a.m. - 3:45 p.m.

Availability

General Ophthalmology
March 1st - First week of August
Active Duty/Cadets only
Second week of August - End of February
Refractive Surgery Only

Location

Keller Army Community Hospital
Multi-Specialty Clinic, 1st Floor

CLOSED on the following dates due to federal designated holidays or by Executive Order of the President of the United States:
  • Monday, October 13, 2025 (Columbus Day)
  • Tuesday, November 11, 2025 (Veterans Day)
  • Thursday, November 27, 2025 (Thanksgiving Day)
  • Thursday, December 25, 2025 (Christmas Day)
  • Thursday, January 1, 2026 (New Year’s Day)
  • Monday, January 19, 2026 (Birth of Martin Luther King, Jr.)
  • Monday, February 16, 2026 (Washington’s Birthday)
  • Monday, May 25, 2026 (Memorial Day)
  • Friday, June 19, 2026 (Juneteenth National Independence Day)
  • Friday, July 3, 2026 (Independence Day)
  • Monday, September 5, 2026 (Labor Day)
Don't forget to keep your family's information up to date in DEERS!