Health Services

Chaperone Policy

Your well-being is our top priority. Every patient — and every health care professional — has the right to request a chaperone during a medical examination.

What Are Chaperones?

Chaperones are staff available to support you during any physical exam, medical visit, or dental visit. They ensure a safe, respectful, and professional environment for patients and providers.

You’re Empowered to Ask

Your safety and comfort come first. If you would like a chaperone at any time, please inform a member of the medical team. Health care staff must offer you a chaperone before performing a
sensitive exam.

What Does a Chaperone Provide?

Throughout your visit, chaperones help ensure your:
  • Privacy during exams and procedures
  • Safety by serving as an added layer of support
  • Respect throughout the experience
Their role is to help you feel informed, safe, and supported from start to finish.

Need Help or Have Questions?

Our Patient Advocate Office is here to support you. Whether you need clarification, assistance, or reassurance, we’re committed to protecting your safety, comfort, and dignity at
every visit. You can obtain more information on the DHA Chaperone Policy by contacting Keller’s Patient Advocate at 315-774-8473 or e-mail at dha.ncr.Keller-ACH.mbx.keller-patient-advocate@health.mil.
 

Contact Us

Phone

315-774-8510
315-774-8906, fax

Hours

Monday - Friday
7 a.m. - 3:45 p.m.

Availability

General Ophthalmology
March 1st - First week of August
Active Duty/Cadets only
Second week of August - End of February
Refractive Surgery Only

Location

Keller Army Community Hospital
Multi-Specialty Clinic, 1st Floor

CLOSED on the following dates due to federal designated holidays or by Executive Order of the President of the United States:
  • Monday, October 13, 2025 (Columbus Day)
  • Tuesday, November 11, 2025 (Veterans Day)
  • Thursday, November 27, 2025 (Thanksgiving Day)
  • Thursday, December 25, 2025 (Christmas Day)
  • Thursday, January 1, 2026 (New Year’s Day)
  • Monday, January 19, 2026 (Birth of Martin Luther King, Jr.)
  • Monday, February 16, 2026 (Washington’s Birthday)
  • Monday, May 25, 2026 (Memorial Day)
  • Friday, June 19, 2026 (Juneteenth National Independence Day)
  • Friday, July 3, 2026 (Independence Day)
  • Monday, September 5, 2026 (Labor Day)
Don't forget to keep your family's information up to date in DEERS!