Getting Care

Appointments & Referrals

The Appointment Call Center is open from 7 a.m. to 3:30 p.m., Monday - Friday. Call 315-774-8200 (new number effective November 8, 2024)
The phone line will provide number prompts. Those are prompts are:

  • PRESS 1 – To make or cancel an appointment
  • PRESS 2 – For Keller hours of operation
  • PRESS 3 – For the Nurse Advice Line
  • PRESS 4 – For the West Point Pharmacy
  • PRESS 5 – For Referral Management

 If you “PRESS 1” to make an appointment and no one answers, please leave a message. Your call/message will be returned by the next available Appointment Call Center operator.
 

Beneficiaries can utilize the MHS GENESIS Patient Portal – available 24 hours, 7 days a week – to schedule, change, or cancel primary care appointments.
 

Additionally, patients with referrals at Keller should call the Appointment Call Center to schedule specialty care appointments. 

All Keller ACH Clinics are massageable on the MHS GENESIS Patient Portal. To send a message to a specific clinic start by typing “West Point” and a list of available options will appear.

Scheduled Virtual Visits - beginning December 2024 at Keller Army Community Hospital

Keller Army Community Hospital will be utilizing ‘Scheduled Virtual Visits’ on My Military Health – for some beneficiaries – beginning December 2024.

My Military Health Virtual Visits is replacing the current MHS Video Connect system as your new platform for virtual care.

Scheduled Virtual Visits offer the same high-quality care you expect from an in-person visit from a location that’s convenient and comfortable for you. Virtual video appointments allow you to see your care team without having to take time off work, juggle child or elder care issues, and saves travel time and expense.
 
Soon, many appointments that normally require an in-person visit can be done virtually. With Scheduled Virtual Visits, you can:

  • Access sessions quickly and easily through any internet-connected smartphone, laptop, or computer.
  • Receive virtual care for many health needs.

All documentation related to a virtual video visit will be captured in your chart in MHS GENESIS. Please be aware that virtual video appointments are not recorded.
 
If you choose to have an in-person visit, this option is still available.
 
This is not a change in healthcare, but an evolution in healthcare to better serve the Greater West Point community and our beneficiaries.
 
Frequently Asked Question are provided on this page link.

Help Keller Army Community Hospital reduce, eliminate “No Shows”

Keller Army Community Hospital is asking for your assistance in reducing, and eventually, eliminating “no-shows” – missed appointments.

Did you know that in Fiscal Year 2017 (October 1, 2016 - September 30, 2017), Keller had 3,107 ‘no-shows’? Did you know since, October 1, 2017, Keller has 2,637 ‘no-shows’? At approximately $75 per visit, these ‘no-shows’ resulted in a loss of $233,025 in FY17, and are currently resulting in a loss of $197,775.

There is a saying in the medical community that “an appointment missed by you, is an appointment missed by two” – 1) the appointment missed by the patient, and 2) that missed appointment time that another patient could have had.

We ask that as soon as you realize you will not make your scheduled appointment, please call the Appointment Call Center at 315-774-8200, or by going to https://my.mhsgenesis.health.mil/, and cancel so we can re-book that slot for another beneficiary needing to be seen.

We THANK YOU, in advance, for your assistance, and for choosing Keller to provide your high-quality, patient-centered medical services.

Contact Us

Appointment Call Center: 315-774-8200 (new number effective November 8, 2024)

Hours: 7 a.m. - 3:30 p.m. Monday - Friday

Beneficiaries enrolled at Keller in TRICARE Prime or TRICARE plus may make online appointments for Primary Care and Optometry at: https://my.mhsgenesis.health.mil/

Referral Assistance: 315-774-8200 (new number effective November 8, 2024)

Hours: 7 a.m. - 3:30 p.m. Monday - Friday

CLOSED on the following dates due to federal designated holidays or by Executive Order of the President of the United States:

  • Thursday, November 28, 2024 (Thanksgiving)
  • Wednesday, December 25, 2024 (Christmas)
  • Wednesday, January 1, 2025 (New Years)
  • Monday, January 20, 2025 (Dr. Martin Luther King Day)
  • Monday, February 17, 2025 (President’s Day)
  • Monday, May 26, 2025 (Memorial Day)
  • Thursday, June 19, 2025 (Juneteenth)
  • Friday, July 4, 2025 (Independence Day)
  • Monday, September 1, 2025 (Labor Day)
Don't forget to keep your family's information up to date in DEERS!