Getting Care

Appointments & Referrals

DECEMBER 8, 2021: The Keller Appointment Center phone lines are in-operable
CLICK HERE for information on how to make an appointment. 

Help Keller Army Community Hospital reduce, eliminate “No Shows”

Keller Army Community Hospital is asking for your assistance in reducing, and eventually, eliminating “no-shows” – missed appointments.

Did you know that in Fiscal Year 2017 (October 1, 2016 - September 30, 2017), Keller had 3,107 ‘no-shows’? Did you know since, October 1, 2017, Keller has 2,637 ‘no-shows’? At approximately $75 per visit, these ‘no-shows’ resulted in a loss of $233,025 in FY17, and are currently resulting in a loss of $197,775.

There is a saying in the medical community that “an appointment missed by you, is an appointment missed by two” – 1) the appointment missed by the patient, and 2) that missed appointment time that another patient could have had.

We ask that as soon as you realize you will not make your scheduled appointment, please call the Appointment Center at (845) 938-7992 or (800) 552-2907, or by going to, and cancel so we can re-book that slot for another beneficiary needing to be seen.

We THANK YOU, in advance, for your assistance, and for choosing Keller to provide your high-quality, patient-centered medical services.

Contact Us

Appointment Center: 845-938-7992 or 800-552-2907

Hours: 7:00 a.m. - 4:30 p.m. Mon-Fri

Beneficiaries enrolled at Keller in TRICARE Prime or TRICARE plus may make online appointments for Primary Care and Optometry at:

Referral Assistance: 845-938-5373

Hours: 7:00 a.m. - 4:30 p.m. Mon-Fri


Don't forget to keep your family's information up-to-date in DEERS.