Appointments & Referrals
The Appointment Center is open from 7:00 a.m. to 3:30 p.m., Monday - Friday. Call 845-938-7992 or 800-552-2907.
Beneficiaries can utilize the MHS GENESIS Patient Portal – available 24 hours, 7 days a week – to make, change, or cancel primary care appointments.
CLICK HERE for the MHS GENESIS Patient Portal.
Additionally, patients with referrals at Keller should call the appointment line to schedule specialty care appointments. Outgoing calls for referrals will no longer occur.
All Keller ACH Clinics are massageable on the MHS GENESIS Patient Portal. To send a message to a specific clinic start by typing “West Point” and a list of available options will appear.
Help Keller Army Community Hospital reduce, eliminate “No Shows”
Keller Army Community Hospital is asking for your assistance in reducing, and eventually, eliminating “no-shows” – missed appointments.
Did you know that in Fiscal Year 2017 (October 1, 2016 - September 30, 2017), Keller had 3,107 ‘no-shows’? Did you know since, October 1, 2017, Keller has 2,637 ‘no-shows’? At approximately $75 per visit, these ‘no-shows’ resulted in a loss of $233,025 in FY17, and are currently resulting in a loss of $197,775.
There is a saying in the medical community that “an appointment missed by you, is an appointment missed by two” – 1) the appointment missed by the patient, and 2) that missed appointment time that another patient could have had.
We ask that as soon as you realize you will not make your scheduled appointment, please call the Appointment Center at (845) 938-7992 or (800) 552-2907, or by going to https://my.mhsgenesis.health.mil/, and cancel so we can re-book that slot for another beneficiary needing to be seen.
We THANK YOU, in advance, for your assistance, and for choosing Keller to provide your high-quality, patient-centered medical services.