Patient Resources

Policies

Download and review military health policies. 

Military Health System Policies

  • Find policy documents from the Department of Defense, Health Affairs and the Services.

Chaperone Policy

Your well-being is our top priority. Every patient — and every health care professional — has the right to request a chaperone during a medical examination.

What Are Chaperones?

Chaperones are staff available to support you during any physical exam, medical visit, or dental visit. They ensure a safe, respectful, and professional environment for patients and providers.

You’re Empowered to Ask

Your safety and comfort come first. If you would like a chaperone at any time, please inform a member of the medical team. Health care staff must offer you a chaperone before performing a
sensitive exam.

What Does a Chaperone Provide?

Throughout your visit, chaperones help ensure your:
  • Privacy during exams and procedures
  • Safety by serving as an added layer of support
  • Respect throughout the experience
Their role is to help you feel informed, safe, and supported from start to finish.

Need Help or Have Questions?

Our Patient Advocate Office is here to support you. Whether you need clarification, assistance, or reassurance, we’re committed to protecting your safety, comfort, and dignity at
every visit. You can obtain more information on the DHA Chaperone Policy by contacting Keller’s Patient Advocate at 315-774-8473 or e-mail at dha.ncr.Keller-ACH.mbx.keller-patient-advocate@health.mil.
 
Don't forget to keep your family's information up to date in DEERS!