The most recent appropriations for the Department of War expired at 11:59 p.m. EST on September 30, 2025. Military personnel will continue in a normal duty status without pay until such time as a continuing resolution or appropriations are passed by Congress and signed into law. Civilian personnel not engaged in excepted activities will be placed in a non-work, non-pay status.

If you have a scheduled appointment or other business at the MTF, please verify with your provider or applicable office within the MTF to ensure there are no changes in schedule. To learn how the lapse in appropriations affects your TRICARE benefit, visit www.tricare.mil/shutdown

Health Services

E-EFMP

E-EFMP & Family Travel Process




Exceptional Family Member Program (EFMP) is an integral part of each community, working in unison with Medical Facilities, Department of Defense Schools, EDIS and Child and Youth Services, to assist in improving resiliency and the quality of life for families - adults and children - with special needs; simultaneously creating a positive impact on unit or unit readiness by assisting leaders to resolve problems.

The Enterprise – Exceptional Family Member Program (E-EFMP) system website is https://efmp.army.mil/EnterpriseEfmp/.

Soldiers will need to submit Family Member Travel Screening and EFMP enrollment request through the Enterprise EFMP website. The E-EFMP goal is to improve communication, know who to contact, track your documents, know when you are missing documents, walk you through EFMP until it is finished, and reduce frustration and stress.

EFMP is a program for both child and adult family members with any specialty medical or educational needs. The Keller EFMP office provides services for family members needing enrollment, dis-enrollment, updated information, and family member travel screenings.

RESOURCES

U.S. Army Medical Department EFMP 

This web site focuses on your interaction with the medical portion of EFMP. Access enrollment and overseas screening information as well as downloading required forms http://efmp.amedd.army.mil 

Tricare ECHO

Supplemental insurance to Tricare for durable medical equipment, ABA therapy and in-home support based upon qualifying conditions. 
www.tricare.mil/echo

Educational and Developmental Intervention Services

Provides services to support families of children developmental delays, disabilities, or special learning needs.  
https://www.edis.army.mil

Military OneSource 

Free information and referral service available via toll-free telephone and Internet providing multiple EFMP resources.  
http://www.militaryonesource.com

Contact a Representative

To find an EFMP representative, visit the Military Installations website.

 

Contact Us

Phone

315-774-8646, primary
315-774-8645
Fax
845-938-6541

Hours

Monday - Friday
8 a.m. - 3:30 p.m.

Location

Keller Army Community Hospital (4th Floor - Room 4B22)
900 Washington Road, West Point, NY 10996​

For EFMP inquiries, please e-mail
KACH EFMP Team

CLOSED on the following dates due to federal designated holidays or by Executive Order of the President of the United States:
  • Monday, October 13, 2025 (Columbus Day)
  • Tuesday, November 11, 2025 (Veterans Day)
  • Thursday, November 27, 2025 (Thanksgiving Day)
  • Thursday, December 25, 2025 (Christmas Day)
  • Thursday, January 1, 2026 (New Year’s Day)
  • Monday, January 19, 2026 (Birth of Martin Luther King, Jr.)
  • Monday, February 16, 2026 (Washington’s Birthday)
  • Monday, May 25, 2026 (Memorial Day)
  • Friday, June 19, 2026 (Juneteenth National Independence Day)
  • Friday, July 3, 2026 (Independence Day)
  • Monday, September 5, 2026 (Labor Day)
Don't forget to keep your family's information up to date in DEERS!