Respiratory illnesses, including Influenza (flu), COVID-19, and Respiratory Syncytial Virus (RSV) are on the rise in New York State.
Take precautions now to reduce the risk of respiratory viruses.
 
Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332. 

FRIDAY, JANUARY 23, 2026 – 9 a.m. UPDATE: Keller Army Community Hospital will open for full operations at 10 a.m.

Keller’s facilities team conducted an operational assessment, Thursday night and this morning, and determined we could safely restore hospital utilities.

Keller Café will operate under a limited capacity – serving limited packaged food at 11 a.m. We do have a ‘for-purchase’ food/snack/drink machine on the first floor (near Pharmacy waiting room).

Water fountains will be inoperable (signage will be posted). We recommend you bring bottled water when visiting Keller.

Due to the water boil order on West Point, beneficiaries should let the water run for 30 seconds prior to washing your hands and use hand sanitizer after handwashing.

We cannot THANK YOU enough for your patience as we navigated this unfortunate circumstance. Your health, well-being, and safety remains our highest priority and were a factor in every decision. We look forward to returning to full operations and providing high-quality, safe health care. 

Health Services

COVID-19 Vaccine

The CDC recommends everyone 6 months and older get an updated COVID-19 vaccine to protect against the potentially serious outcomes of COVID-19 illness.

FDA-approved or authorized COVID-19 vaccines are currently available to all U.S. citizens and residents. Visit the CDC website for more information.

Keller Army Community Hospital has the seasonal COVID vaccine and is accepting appointments.
 
Appointments can be made through the Appointment Call Center at 315-774-8200, Monday - Friday, 7 a.m. - 3:30 p.m.
 
COVID vaccines are administered at Keller’s Immunization Clinic located on the first floor between the Pharmacy and Primary Care departments.  

Concerns about the vaccine?

Speak with a Vaccine Expert. You may contact the DHA-Immunization Healthcare Support Center at 877-GET-VACC (877-438-8222) option 1, or Defense Switched Network (DSN) 761-4245, option 1, if you have questions about the vaccines or about an adverse event following vaccination.

Questions? Visit our Frequently Asked Questions.

Visit the CDC Website for up to date COVID-19 information.

Don't forget to keep your family's information up to date in DEERS!