Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332. 

JANUARY 26, 2026 – 9 PM UPDATE: Keller Army Community Hospital’s clinical care and ancillary services will operate under a “two-hour delay” designation for Tuesday, January 27, 2026.

Surgical and endoscopy procedures will occur as scheduled.

Scheduled Primary Care ‘virtual appointments’ will occur as scheduled.

The delay includes Primary Care (in-person appointments), Pharmacy, Radiology, Laboratory, and Physical Therapy.

This command decision was made from an abundance of caution due to snow mitigation in the parking area.

The Keller Emergency Room is open 24 hours. If you have a medical emergency, call 9-1-1.

If you do not feel safe driving to West Point, please contact the Appointment Center at 315-774-8200, phone; MHS GENESIS Patient Portal at https://my.mhsgenesis.health.mil/; or the Q-Anywhere application https://cxmlink.com/DHAMTF2801 to re-schedule your appointment.

The safety of our staff and beneficiaries is our primary concern, and we apologize for any inconvenience this delay may cause.