Respiratory illnesses, including Influenza (flu), COVID-19, and Respiratory Syncytial Virus (RSV) are on the rise in New York State.
Take precautions now to reduce the risk of respiratory viruses.
 
Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332. 

FRIDAY, JANUARY 23, 2026 – 9 a.m. UPDATE: Keller Army Community Hospital will open for full operations at 10 a.m.

Keller’s facilities team conducted an operational assessment, Thursday night and this morning, and determined we could safely restore hospital utilities.

Keller Café will operate under a limited capacity – serving limited packaged food at 11 a.m. We do have a ‘for-purchase’ food/snack/drink machine on the first floor (near Pharmacy waiting room).

Water fountains will be inoperable (signage will be posted). We recommend you bring bottled water when visiting Keller.

Due to the water boil order on West Point, beneficiaries should let the water run for 30 seconds prior to washing your hands and use hand sanitizer after handwashing.

We cannot THANK YOU enough for your patience as we navigated this unfortunate circumstance. Your health, well-being, and safety remains our highest priority and were a factor in every decision. We look forward to returning to full operations and providing high-quality, safe health care. 

Patient Resources

Patient & Family Partnership Council

As a Primary Care Medical Home, we want input from YOU, our patients.

Keller Army Community Hospital (KACH) plans to conduct Patient & Family Partnership Council meetings on a quarterly basis. Patient & Family Partnership Council is a group of individuals consisting of current or former patients and family members - that have received care at KACH - and hospital staff. The goal is to partner, in a positive way, to affect operations and policies, and to enhance the hospital experience for all patients and families who receive their care at KACH. 

Keller Army Community Hospital's next PFPC meeting is Tuesday, December 2, 2025, at 11 a.m., at Keller Army Community Hospital, 4th Floor Classroom.

The focus of the Patient & Family Partnership Council includes but is not limited to:
  • Ensure the voice of the patient is represented.
  • Offer valuable insight to leadership and the care team.
  • Facilitate a stronger physician-patient relationship.
  • Improve patient education and adherence.
The Patient & Family Partnership Council is open to all Keller beneficiaries, including active duty, reservist, veterans, retirees, and the Greater West Point community - including all West Point employees and dependents.

Please consider joining in and bringing your input, thoughts, ideas, concerns, and/or praise to our meetings. We welcome the opportunity to listen to the thoughts and ideas from the community we serve in an effort to make Keller Army Community Hospital a better place for those who receive and provide healthcare. 

The Patient & Family Partnership Council is led by the Patient Advocate. 

Contact Us

Phone

315-774-8473

P&FPC Point of Contact

Patient Advocate
Keller Army Community Hospital

Meeting Information

Tuesday, December 2, 2025, at 11 a.m.
Keller Army Community Hospital
4th Floor Classroom
Don't forget to keep your family's information up to date in DEERS!