Respiratory illnesses, including Influenza (flu), COVID-19, and Respiratory Syncytial Virus (RSV) are on the rise in New York State.
Take precautions now to reduce the risk of respiratory viruses.
 
Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332. 

FRIDAY, JANUARY 23, 2026 – 9 a.m. UPDATE: Keller Army Community Hospital will open for full operations at 10 a.m.

Keller’s facilities team conducted an operational assessment, Thursday night and this morning, and determined we could safely restore hospital utilities.

Keller Café will operate under a limited capacity – serving limited packaged food at 11 a.m. We do have a ‘for-purchase’ food/snack/drink machine on the first floor (near Pharmacy waiting room).

Water fountains will be inoperable (signage will be posted). We recommend you bring bottled water when visiting Keller.

Due to the water boil order on West Point, beneficiaries should let the water run for 30 seconds prior to washing your hands and use hand sanitizer after handwashing.

We cannot THANK YOU enough for your patience as we navigated this unfortunate circumstance. Your health, well-being, and safety remains our highest priority and were a factor in every decision. We look forward to returning to full operations and providing high-quality, safe health care. 

Health Services

Readiness

Periodic Health Assessment (PHA)

All Reserve/Guard service members (excluding AGR) must have Pre-Approval prior to receiving or scheduling of any Readiness appointments. A Request for Physical Evaluation form must be completed, digitally signed, and returned to Patient Administration Department (Admissions and Dispositions) via our secure group email dha.westpoint.Keller-ACH.mbx.west-point-pad@health.mil.

* Reserve/Guard service members (or anyone without TRICARE coverage) must complete this form to avoid being held financially responsibile for medical costs. 

Please allow up to 24 hrs. to receive a reply back before calling to schedule.

Managing Individual Medical Readiness is every Soldier’s Duty.  The minimum Individual Medical Readiness Requirements must be met for a Soldier to be considered deployable and retainable.

There are five (5) steps to complete your medical readiness (pre-approval form must be completed/submitted before beginning these steps; pre-approval form does not apply to active duty service members):
  • STEP 1 - Complete your PHA Part 1
  • STEP 2 - Schedule your PHA Part 2 (Please try to schedule at least 60 days prior to PHA expiring)
  • STEP 3 - Verify your readiness to determine what services you need. Go to https://www.mods.army.mil/, click "medical readiness portal," click "agree," click "IMR Record." This screen will tell you what you need.
  • STEP 4 - If you are not GREEN on any portion of the IMR Dashboard (STEP 3), follow the instructions listed below for the service you require.
  • STEP 5 - Complete you PHA (Ensure all mandatory medical requirements identified in STEP 1 are GREEN prior to doing your scheduled PHA Part 2 appointment).

What MTF should you contact for your TRICARE Prime Remote (TPR) Service Member Profile?

TPR Service Member coverage is based on where you are STATIONED not where you LIVE. 

TRICARE Prime Remote Profile

  1. Go To https://patientportal.mhsgenesis.health.mil/ and Login
  2. Select Send Message at Bottom Center of Screen
  3. Type West Point Case Management Clinic into the “To”
  4. Type TRICARE Prime Remote Profile into the Subject
  5. Attach Medical Profile Packet related to Profile.
  6. Add any required messaging Information.
  7. Send Message
  8. Someone will follow up with you within 48 business hours to let you know you can schedule an appointment with the Appointment Call Center at 315-774-8200. 
Don't forget to keep your family's information up to date in DEERS!