Respiratory illnesses, including Influenza (flu), COVID-19, and Respiratory Syncytial Virus (RSV) are on the rise in New York State.
Take precautions now to reduce the risk of respiratory viruses.
 
Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the 
MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332. 

FRIDAY, JANUARY 23, 2026 – 9 a.m. UPDATE: Keller Army Community Hospital will open for full operations at 10 a.m.

Keller’s facilities team conducted an operational assessment, Thursday night and this morning, and determined we could safely restore hospital utilities.

Keller Café will operate under a limited capacity – serving limited packaged food at 11 a.m. We do have a ‘for-purchase’ food/snack/drink machine on the first floor (near Pharmacy waiting room).

Water fountains will be inoperable (signage will be posted). We recommend you bring bottled water when visiting Keller.

Due to the water boil order on West Point, beneficiaries should let the water run for 30 seconds prior to washing your hands and use hand sanitizer after handwashing.

We cannot THANK YOU enough for your patience as we navigated this unfortunate circumstance. Your health, well-being, and safety remains our highest priority and were a factor in every decision. We look forward to returning to full operations and providing high-quality, safe health care. 

Health Services

Substance Use Disorder Clinical Care

Program Description and Goals:

The Army's SUDCC program uses a multidisciplinary approach to treat and provide Service Members, Cadets, and other beneficiaries the education, resources and support they need to overcome the challenges of illicit drug use, prescription medicine and alcohol misuse, abuse or dependency.

The goal of the SUDCC program is to provide an integrated and holistic Behavioral Health care approach to our patients as part of a comprehensive plan to address the patient’s total Behavioral Health needs. Integrated care will maximize the opportunity for a rapid and successful recovery and return to full readiness status.

Methods of Referral:
 
  • Voluntary - individual seeks help independently (does not require command involvement or official enrollment)
  • Command identification - management refers individual for screening
  • Biochemical identification - individual is referred after a positive urinalysis
  • Medical identification - medical provider/staff refers patient
  • Investigation/Apprehension - result of an incident or UCMJ incident
  • DWI/DUI

Command Directed SUDCC Evaluation

These are the forms needed for a Command Directed SUDCC Evaluation:

Forms for Command to complete

Instructions

Policies

Learn more about the history of the Army's SUDCC program.

Contact Us

Phone

315-774-8224

Hours

Monday - Friday
8 a.m. - 4:30 p.m.

Location

656 Eichelberger Road
First Floor
West Point, N.Y. 10996

CLOSED on the following dates due to federal designated holidays or by Executive Order of the President of the United States:
  • Monday, October 13, 2025 (Columbus Day)
  • Tuesday, November 11, 2025 (Veterans Day)
  • Thursday, November 27, 2025 (Thanksgiving Day)
  • Thursday, December 25, 2025 (Christmas Day)
  • Thursday, January 1, 2026 (New Year’s Day)
  • Monday, January 19, 2026 (Birth of Martin Luther King, Jr.)
  • Monday, February 16, 2026 (Washington’s Birthday)
  • Monday, May 25, 2026 (Memorial Day)
  • Friday, June 19, 2026 (Juneteenth National Independence Day)
  • Friday, July 3, 2026 (Independence Day)
  • Monday, September 5, 2026 (Labor Day)
Don't forget to keep your family's information up to date in DEERS!