Respiratory illnesses, including Influenza (flu), COVID-19, and Respiratory Syncytial Virus (RSV) are on the rise in New York State.
Take precautions now to reduce the risk of respiratory viruses.
 
Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332

Health Services

Please be advised that audiology services at Keller Army Community Hospital are temporarily unavailable (this does not affect the Army Hearing Readiness program). We are actively working on obtaining a new audiology technician and will keep you informed when we are ready to resume audiology services. We understand this may cause an inconvenience and we appreciate your patience and understanding.
 

Audiology

Services Provided:

  • Army Hearing Readiness
  • Hearing Protective Devices
Call the Appointment Call Center at 315-774-8200 to make an appointment.

Army Hearing Program Clinic at
Keller Army Community Hospital, 4th Floor 

Services Provided:
  • Annual hearing tests for military personnel and USMA Cadets
  • Occupational Health Hearing Testing
  • Hearing protective devices
  • Military Hearing exams for MEDPROS, PHA, Flight Physicals, and Retirement Exams
Access by appointment:
  • This clinic requires an appointment. To make an appointment, call the Appointment Call Center at 315-774-8200.

Contact Us

Audiology Clinic

Phone

315-774-8507

Hours

Monday - Friday
8 a.m. - 4 p.m.

Location

1st Floor, Multi-Specialty Clinic, Bldg 900,
Keller Army Community Hospital
West Point, NY 10996

Army Hearing Program Office

Phone

Army Hearing Program Clinic
315-774-8502
Appointment Call Center
315-774-8200

Hours

Monday - Friday
7 a.m. - 3 p.m.
By appointment only

Location

Keller Army Community Hospital
2nd Floor

CLOSED on the following dates due to federal designated holidays or by Executive Order of the President of the United States:
  • Monday, October 13, 2025 (Columbus Day)
  • Tuesday, November 11, 2025 (Veterans Day)
  • Thursday, November 27, 2025 (Thanksgiving Day)
  • Thursday, December 25, 2025 (Christmas Day)
  • Thursday, January 1, 2026 (New Year’s Day)
  • Monday, January 19, 2026 (Birth of Martin Luther King, Jr.)
  • Monday, February 16, 2026 (Washington’s Birthday)
  • Monday, May 25, 2026 (Memorial Day)
  • Friday, June 19, 2026 (Juneteenth National Independence Day)
  • Friday, July 3, 2026 (Independence Day)
  • Monday, September 5, 2026 (Labor Day)
Don't forget to keep your family's information up to date in DEERS!