Respiratory illnesses, including Influenza (flu), COVID-19, and Respiratory Syncytial Virus (RSV) are on the rise in New York State.
Take precautions now to reduce the risk of respiratory viruses.
 
JANUARY 22, 2026 – 1745 UPDATE: Keller Army Community Hospital will make an operational assessment on Friday morning, January 23, 2026.

The decision to return to full operations will depend on the restoration of hospital utilities. The restoration of hospital utilities will depend on the repair of the water main break.
 
  • * Friday surgeries have been cancelled. Beneficiaries scheduled for surgery will be contacted and the procedure will be re=scheduled.
  • * Friday morning Primary Care appointments will be re-scheduled for virtual appointments or to a later date. Friday afternoon appointments are still scheduled (in-person) but are subject to change pending restoration of hospital utilities.
  • * A decision on Pharmacy, Radiology, and Laboratory departments will be made Friday morning pending restoration of hospital utilities. If these services are closed, contingency plans will be put in place.
We sincerely apologize to all our beneficiaries for the sudden suspension of hospital services. It is unfortunate that the water main break has impacted our facilities and the service we provide. We understand the significant inconvenience and concern this causes, and we want to assure you that we are working diligently to restore full services as safely and quickly as possible. Your health and well-being remain our highest priority, and we appreciate your patience and understanding during this challenging time.

We will provide an update on the hospital status on Friday morning.

Patient Resources

Virtual Education Center

The Defense Health Agency’s Virtual Education Center (VEC) is an online educational platform with more than 50,000 resources covering 60 medical topics from more than 230 organizations, including:
  • Health and wellness information
  • Clinic-specific resources
  • Videos, handouts, and links to additional health resources
  • Training materials, how-to videos, and step-by-step instructions
The VEC provides accurate medical and health information to our patients while giving providers the power to create personalized dashboards and share relevant health and medical information by video, audio, and web links.

The VEC is the most comprehensive and reliable resource for health wellness education for all beneficiaries and puts the power in your hands to research health topics before you talk to your provider.

The VEC is accessible using any mobile device or computer with internet access and will integrate with Defense Enrollment Eligibility Reporting System (DEERS) for a seamless experience.

Get informed. Ask the right questions. Make the best decisions about your health.

How does it work?

You can log in from any mobile device. It’s as easy as 1, 2, 3 …
  1. Go to https://vec.health.mil/ and agree to the terms.
  2. Log in with your Common Access Card or DS Logon. If you don’t already have a DS Logon, you’ll need to set it up.
  3. Explore and learn!
Search topics, create personalized dashboards, and quickly find information sent to you directly from your providers.

* Video * Introducing the Virtual Education Center
 
Future Patient Health Education Portal Will Be “Source of Truth”
 
MHS Virtual Education Center Empowers Patients to Improve Outcomes
 
Virtual Education Center Provides Health Information to Patients

Get Started Now!

Need help?

Contact the VEC Team
Don't forget to keep your family's information up to date in DEERS!