Respiratory illnesses, including Influenza (flu), COVID-19, and Respiratory Syncytial Virus (RSV) are on the rise in New York State.
Take precautions now to reduce the risk of respiratory viruses.
 
Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332

Health Services

Urgent & Emergency Care

The Emergency Room is the emergency treatment area for KACH, providing urgent and emergent care 24 hours a day, seven days a week. The mission of the ER dictates that it provide prompt triage, resuscitation and stabilization, diagnosis and disposition of patients who present for care. Patients with routine, non-emergent problems are directed to their Primary Care Clinic, when possible, by providing an appointment within 24 hours. 
Don't forget to keep your family's information up to date in DEERS!