Respiratory illnesses, including Influenza (flu), COVID-19, and Respiratory Syncytial Virus (RSV) are on the rise in New York State.
Take precautions now to reduce the risk of respiratory viruses.
 
Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the 
MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332. 

FRIDAY, JANUARY 23, 2026 – 9 a.m. UPDATE: Keller Army Community Hospital will open for full operations at 10 a.m.

Keller’s facilities team conducted an operational assessment, Thursday night and this morning, and determined we could safely restore hospital utilities.

Keller Café will operate under a limited capacity – serving limited packaged food at 11 a.m. We do have a ‘for-purchase’ food/snack/drink machine on the first floor (near Pharmacy waiting room).

Water fountains will be inoperable (signage will be posted). We recommend you bring bottled water when visiting Keller.

Due to the water boil order on West Point, beneficiaries should let the water run for 30 seconds prior to washing your hands and use hand sanitizer after handwashing.

We cannot THANK YOU enough for your patience as we navigated this unfortunate circumstance. Your health, well-being, and safety remains our highest priority and were a factor in every decision. We look forward to returning to full operations and providing high-quality, safe health care. 

Getting Care

HIPAA

Health Insurance Portability and Accountability Act of 1996 (HIPAA)

The Health Insurance Portability and Accountability Act (HIPAA) of 1996 establishes national standards to protect individuals' medical records and other personal health information and applies to health plans, health care clearinghouses, and those health care providers that conduct certain health care transactions electronically. The Rule requires appropriate safeguards to protect the privacy of personal health information, and sets limits and conditions on the uses and disclosures that may be made of such information without patient authorization. HIPAA also gives patients’ rights over their health information, including rights to examine and obtain a copy of their health records, and to request corrections.

Congress enacted the Health Insurance Portability and Accountability Act to:

  • Combat waste, fraud and abuse
  • Improve portability of health insurance coverage
  • Simplify health care administration

Who must comply with HIPAA?

All military and civilian health care plans, health care clearinghouses and health care providers who electronically conduct financial and administrative transactions must comply with HIPAA. TRICARE, military hospitals and clinics, providers, regional contractors, subcontractors and other business associate relationships fall within these categories. HIPAA's Privacy Rule and Security Rule relate specifically to the privacy and security of your protected health information (PHI).

How the Privacy Rule Protects You

The HIPAA Privacy Rule lets medical staff use and disclose your PHI for treatment, payment and health care operations without written authorization. Your permission is required for most other uses and disclosures.

Under the Privacy Rule, you have the right to:

  • Receive a copy of the Military Health System Notice of Privacy Practices
  • Request access to PHI
  • Request amendment of PHI
  • Request an accounting of PHI disclosures
  • Request restriction on PHI use and disclosure
  • File a complaint regarding privacy infractions.

Privacy Officers

Each military hospitals and clinic has a privacy officer who ensures health care information remains private, but available to you and your provider. The privacy officer can answer any questions you may have about HIPAA rules. The Defense Health Agency (DHA) also has a privacy office you can contact for information or assistance. In addition, your regional contractor has valuable information about privacy on its website.

What if my privacy is violated?

If you think your privacy rights have been violated, you may submit a written complaint to your military hospital or clinic or DHA Privacy Officer. You may call the general information number at your local military hospitals or clinic, visit their Web site.

Notice of Privacy Practices

When you receive treatment at a military hospitals or clinic, you will be given a copy of the Notice of Privacy Practices. This document details how your medical information may be used and with whom it may be shared. If you see civilian TRICARE-authorized providers, they may have their own privacy practices guidelines that they will share with you at the time of your appointment. It's important that you carefully read any information about privacy practices.

HIPAA Information
Keller HIPAA Officer
315-774-8606

CLOSED on the following dates due to federal designated holidays or by Executive Order of the President of the United States:

  • Monday, October 13, 2025 (Columbus Day)
  • Tuesday, November 11, 2025 (Veterans Day)
  • Thursday, November 27, 2025 (Thanksgiving Day)
  • Thursday, December 25, 2025 (Christmas Day)
  • Thursday, January 1, 2026 (New Year’s Day)
  • Monday, January 19, 2026 (Birth of Martin Luther King, Jr.)
  • Monday, February 16, 2026 (Washington’s Birthday)
  • Monday, May 25, 2026 (Memorial Day)
  • Friday, June 19, 2026 (Juneteenth National Independence Day)
  • Friday, July 3, 2026 (Independence Day)
  • Monday, September 5, 2026 (Labor Day)
Don't forget to keep your family's information up to date in DEERS!