Respiratory illnesses, including Influenza (flu), COVID-19, and Respiratory Syncytial Virus (RSV) are on the rise in New York State.
Take precautions now to reduce the risk of respiratory viruses.
 
Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332. 


JANUARY 26, 2026 – 9 PM UPDATE: Keller Army Community Hospital’s clinical care and ancillary services will operate under a “two-hour delay” designation for Tuesday, January 27, 2026.

Surgical and endoscopy procedures will occur as scheduled.

Scheduled Primary Care ‘virtual appointments’ will occur as scheduled.

The delay includes Primary Care (in-person appointments), Pharmacy, Radiology, Laboratory, and Physical Therapy.

This command decision was made from an abundance of caution due to snow mitigation in the parking area.

The Keller Emergency Room is open 24 hours. If you have a medical emergency, call 9-1-1.

If you do not feel safe driving to West Point, please contact the Appointment Center at 315-774-8200, phone; MHS GENESIS Patient Portal at https://my.mhsgenesis.health.mil/; or the Q-Anywhere application https://cxmlink.com/DHAMTF2801 to re-schedule your appointment.

The safety of our staff and beneficiaries is our primary concern, and we apologize for any inconvenience this delay may cause.

News & Gallery

Articles

Mr. Collin Speed, Col. Sean J. Hipp, and Lt. Col. Thomas Lehmann display the 2025 Top General Hospital award.

Dec. 17, 2025

Keller receives The Leapfrog Group Top General Hospital Award

KELLER ARMY COMMUNITY HOSPITAL, N.Y. — Keller Army Community Hospital receives the ‘Top General Hospital Award’ from The Leapfrog Group for demonstrating the highest performance in the nation on quality and patient safety, including ethical billing and informed patient consent procedures, lower infection rates, prevention of medication errors, and surgical safety.

Robert Torres III, a Certified Surgical Technologist in Keller Army Community Hospital’s Department of Surgery, was selected as a 2025 Fellow of the Association of Surgical Technologists.

Dec. 3, 2025

KACH surgical technologist receives FAST designation

KELLER ARMY COMMUNITY HOSPITAL, N.Y. — CONGRATULATIONS to Robert Torres III, a Certified Surgical Technologist in Keller Army Community Hospital’s (KACH) Department of Surgery, who was selected as a 2025 Fellow of the Association of Surgical Technologists – a designation recognizing surgical technologists who demonstrate unwavering commitment to the profession, upholding the highest professional, ethical, and moral standards while actively advancing the field to improve surgical patient care.

“Overcoming Barriers: Implementing Small Unmanned Aircraft Systems (sUAS) Technology for Medication Delivery at West Point” poster presented by Keller staff and U.S. Military Academy at West Point cadets.

Nov. 20, 2025

Integrating Drone Technology into Military Medicine: A Collaboration Between KACH and USMA

KELLER ARMY COMMUNITY HOSPITAL, N.Y. — KACH is actively working, with the USMA Robotics Research Center, within the Electrical Engineering and Computer Sciences Department, to integrate drone technology into military medical operations to enhance soldier health and safety.

The Keller Army Community Hospital Command team poses with the Regional Food Bank of New York volunteer as Keller donates frozen repurpose prepared and wholesome foods that will reach individuals and families in need. Pictured (from l-r) is Capt. Jacquelyn Contant, Chief, Nutrition Care Division; Maj. Andrew Neubecker, Deputy Commander for Administration; Command Sgt. Maj. Julie C. Morris, Command Sergeant Major; Joe Zinko, RFBoNY volunteer; and Col. Sean J. Hipp, Commander.

Nov. 17, 2025

From Leftovers to Lifelines: Keller joins Food Donation Program

Keller Army Community Hospital is stepping up to address food insecurity in the Greater Hudson Valley with the launch of a comprehensive food donation program. By forging a vital partnership with the Regional Food Bank of New York and its own Nutrition Care Division, Keller aims to repurpose prepared and wholesome foods, ensuring they reach individuals and families in need rather than ending up in landfills.

Maj. Patrick Mescher, M.D., and Maj. Connor Venrick, M.D., both recent graduates of the John A. Feagin, Jr. Sports Medicine Fellowship, are two members of Keller’s Orthopaedic and Sports Medicine Research team that contributed to the six abstracts that were accepted for presentation at the Society of Military Orthopaedic Surgeons (SOMOS) Annual Meeting.

Sept. 10, 2025

Keller has six projects accepted for presentation at SOMOS meeting

KELLER ARMY COMMUNITY HOSPITAL, N.Y. — The Keller Army Community Hospital Orthopaedic and Sports Medicine Research team received notification that six abstracts were accepted for presentation at the Society of Military Orthopaedic Surgeons (SOMOS) Annual Meeting in December. SOMOS provides a forum for presentation of research papers in a collegial setting and the interchange of medical knowledge as it relates to the practice of orthopaedic surgery in the military.

Newark (N.J.) Army Recruiting Company recruiters attended nutrition training during their August 29, 2025, Quarterly Training meeting. The training, provided by Lt. Col. Joetta Khan, PhD, MPH, a registered dietitian, focusing on nutrition strategies for healthy recruiters and resources for recruiters to support healthy recruits.

Sept. 9, 2025

Keller supports Newark Army Recruiting Company

NEWARK RECRUITING COMPANY, N.J. — Lt. Col. Joetta Khan, PhD, MPH, a registered dietitian assigned to Keller Army Community Hospital, provided training to more than 40 active-duty Army recruiters, from the Newark Recruiting Company, focusing on nutrition strategies for healthy recruiters and resources for recruiters to support healthy recruits.

Lt. Col. Jon Umlauf, Associate Professor, George Washington University Doctor of Physical Therapy Program, demonstrates the utility of point-of-care ultrasound (POCUS) as a valuable tool in forward battlefield medicine during the Kersey Advanced Clinical & Operational Practice Course held at West Point on August 4-8, 2025. POCUS provides immediate diagnostic information in austere, resource-limited environments.

Aug. 14, 2025

Keller hosts advanced neuromusculoskeletal course to improve warfighter care

KELLER ARMY COMMUNITY HOSPITAL, N.Y. — Keller Army Community Hospital hosted the 2025 Col. Douglas A. Kersey Advanced Clinical & Operational Practice Course, which is part of the MEDCoE (US Army Medical Center of Excellence) Post-Professional Short Course Series, on August 4-8, 2025. Participants - including members from the U.S. Army, U.S. Navy, and the U.S. Public Health Service - received an advanced understanding of evidence-based practices, from the clinic to the battlefield, equipping them to meet the unique demands of military healthcare in today's evolving strategic environment.

June 23, 2025

KACH recognized for superior sustainability programs

KELLER ARMY COMMUNITY HOSPITAL, N.Y. — Keller Army Community Hospital earned the 2025 Practice Greenhealth ‘Partner for Change Award.’ This is Keller’s fifth Practice Greenhealth environmental sustainability recognition in six years.

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