Keller's Patient Advocate
Keller Army Community Hospital is dedicated to providing high-quality, safe, cost-effective, accessible medical care and health promotion programs to beneficiaries. The KACH team strives to treat everyone with dignity and respect and make every encounter the most pleasant, patient-friendly experience possible.
The Patient Advocate’s primary assignment is to assist you in exercising your rights as a patient. They are also available to act as your advocate and to provide a specific channel through which you can seek solutions to problems, concerns and unmet needs.
HOW DID WE DO?
We value you as a patient and as a member of the Keller Army Community Hospital team. We are driven to create the best health care experience possible, but we can’t do it alone. Your ideas are valuable. Tell us what we’re doing right and what we can do to improve. Better yet, share your health care experiences here and give us tips on how we can better serve you.
We are honored that you entrust us with your health and we care what you think. That’s why we are driven to bring the best health care experience possible. In just a few minutes, you can provide information that helps us to better understand your needs.
Beneficiaries can fill out comment cards that are available in each of the sections or submit an Interactive Customer Evaluation comment (ICE)
. The ICE system allows customers to submit online comment cards to provide feedback to the service providers they have encountered. ICE allows beneficiaries to rate products and services provided by DoD offices and facilities worldwide. Your comment card ratings are used to improve the products and services available to you.
We welcome your feedback and ask that you include your contact information so we can follow up to let you know your concerns were addressed.
We also encourage you to fill out the Joint Outpatient Experience Survey (JOES), if you should receive it in the mail. JOES asks beneficiaries across military medicine about the care they receive. From provider knowledgeability and communication, to services received at the pharmacy, radiology or lab, to the courtesy you received at Keller.
The JOES survey is sent to you by mail or email. It’s completely confidential, and when you fill it out you’re helping us serve you better. We’re monitoring the outpatient experience of beneficiaries because we believe there is no higher calling than serving those who serve, have served or those who support those that serve/have served.
Your positive and negative comments are critical to our continual improvement.