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Respiratory illnesses, including Influenza (flu), COVID-19, and Respiratory Syncytial Virus (RSV) are on the rise in New York State.
Take precautions now to reduce the risk of respiratory viruses.
 
Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the 
MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332. 


SUNDAY, JANUARY 25, 2026 (5 p.m. UPDATE): In alignment with U.S. Army Garrison West Point, Keller Army Community Hospital is designated CODE RED on Monday, January 26, 2026.

All in-person, outpatient appointments at Keller Army Community Hospital, Brian D. Allgood Ambulatory Clinic, Mologne Cadet Health Clinic, and Arvin Gym PT, are cancelled and your respective clinic will call you to re-schedule.

Scheduled virtual appointments will be conducted.

If your appointment was cancelled and you have not been contacted within 24 hours of the CODE RED, contact the Appointment Center or the respective clinic.

Elective patient encounters, including surgeries, will be re-scheduled. Pharmacy, Radiology, Laboratory, Physical Therapy, and the Keller Café will be closed during a CODE RED weather designation.

The Emergency Room will remain open. If you have an emergency, it is recommended you call 9-1-1.

For updated weather/code status, check the U.S. Army Garrison West Point Facebook page (https://www.facebook.com/USAGWestPoint); or the Keller Army Community Hospital Internet (https://keller.tricare.mil/), Facebook (https://www.facebook.com/kellerarmycommunityhospital), or Instagram (https://www.instagram.com/kellerachpao) pages.

About Us

COL Sean J. Hipp

COL Sean J. Hipp is the 61st Commander of West Point Health Service Area/Keller Army Community Hospital.

COL Sean J. Hipp received his B.S. in Biology from Georgetown University in 1996, M.D. from Temple University School of Medicine in 2002, Pediatric Residency from University of North Carolina, Chapel Hill in 2005 and Pediatric Hematology/Oncology Fellowship from Walter Reed Army Medical Center in 2011. COL Hipp additionally completed a Master’s in Biomedical Science from Drexel University in 2012. He is currently enrolled in U.S. Army War College Distance Education Program class of 2024.

COL Hipp most recently served as the Command Surgeon for First Army Headquarters. Prior to arrival at First Army, COL Hipp was the Chief Medical Officer at Brooke Army Medical Center (BAMC) from 2021-2023 supporting safe, quality health care delivery. From 2016-2020 COL Hipp stood up the first Virtual Medical Center for the Army transitioning it to the Defense Health Agency. This program supported the operational space with Advanced Virtual Support for Operational Forces (ADVISOR), the Mobile Medic Program and readiness with the Virtually Integrated Patient Readiness and Remote Care (VIPRR) Clinic. Upon moving to San Antonio in 2011 COL Hipp served as BAMC Pediatric Hematologist-Oncologist working in the clinics and wards. He became the Associate Program Director for the Pediatric Residency Program from 2015-2016. He also had the opportunity to work as the Battalion Surgeon in the BAMC Warrior Transition Battalion for 2 years. COL Hipp’s first duty location as a General Pediatrician was the U.S. Army MEDDAC, Heidelberg, Germany where he served as the Chief of Adolescent Medicine then transitioned to the Chief of Pediatrics. He was deployed to Afghanistan with the 1-91 Cav, 173rd ABCT from 2007 to 2008 taking care of Soldiers and local nationals in the Himalayas as the Squadron Surgeon.

COL Hipp’s key military awards include the Bronze Star Medal, Meritorious Service Medal (four Oak Leaf Clusters), the Army Medical Department Order of Military Medical Merit (O2M3) and the Surgeon General’s “A” Proficiency Designator. He was a part of the 2018 U.S. Army Health Information Technology Mercury Team Award for the Virtual Medical Center. COL Hipp is an Associate Professor at the Uniformed Services University of the Health Sciences, Bethesda, MD.

Don't forget to keep your family's information up to date in DEERS!