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Respiratory illnesses, including Influenza (flu), COVID-19, and Respiratory Syncytial Virus (RSV) are on the rise in New York State.
Take precautions now to reduce the risk of respiratory viruses.
 
Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332. 


JANUARY 26, 2026 – 9 PM UPDATE: Keller Army Community Hospital’s clinical care and ancillary services will operate under a “two-hour delay” designation for Tuesday, January 27, 2026.

Surgical and endoscopy procedures will occur as scheduled.

Scheduled Primary Care ‘virtual appointments’ will occur as scheduled.

The delay includes Primary Care (in-person appointments), Pharmacy, Radiology, Laboratory, and Physical Therapy.

This command decision was made from an abundance of caution due to snow mitigation in the parking area.

The Keller Emergency Room is open 24 hours. If you have a medical emergency, call 9-1-1.

If you do not feel safe driving to West Point, please contact the Appointment Center at 315-774-8200, phone; MHS GENESIS Patient Portal at https://my.mhsgenesis.health.mil/; or the Q-Anywhere application https://cxmlink.com/DHAMTF2801 to re-schedule your appointment.

The safety of our staff and beneficiaries is our primary concern, and we apologize for any inconvenience this delay may cause.

About Us

CPT RAENETTE L NEIDHARDT, HEADQUARTERS COMPANY COMMANDER
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CPT Raenette Neidhardt

CPT Raenette Neidhardt is the Commander for Headquarters Company, Keller Army Community Hospital. Neidhardt was born in Troy, Ohio. She is a Registered Dietitian Nutritionist. CPT Neidhardt worked as a Regional Dietitian for HCF Management Inc. in Lima, Ohio from 2018-2021. She direct commissioned through the U.S. Army Medical Recruiting Station in Cincinnati, Ohio and was selected to serve as an Army Dietitian in 2020. ​

She earned a Bachelor of Science in Dietetics from The University of Dayton, Ohio in 2017; and a Master of Science in Nutrition & Wellness from Andrews University, Berrien Springs, Michigan, in 2024. She is a graduate of the Army Medical Department (AMEDD) Basic Officer Leadership Course, Joint Base San Antonio Fort Sam Houston, Brigade Healthcare Provider Course, Joint Base San Antonio Fort Sam Houston, Texas, AMEDD Captain’s Career Course, Joint Base San Antonio Fort Sam Houston, Texas, Joint Field Nutritional Operations Course, Camp Bullis, San Antonio, Texas.​

Her previous assignments include Chief Nutrition Care Division, Fort Irwin, California, and Executive Officer, Keller Army Community Hospital, West Point, New York.
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Her military awards and decorations include the Meritorious Service Medal, Army Commendation Medal, Army Achievement Medal, National Defense Service Medal, Army Service Ribbon, Expert Field Medical Badge, and Air Assault Badge.​

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