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Respiratory illnesses, including Influenza (flu), COVID-19, and Respiratory Syncytial Virus (RSV) are on the rise in New York State.
Take precautions now to reduce the risk of respiratory viruses.
 
Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the 
MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332. 


JANUARY 26, 2026 – 9 PM UPDATE: Keller Army Community Hospital’s clinical care and ancillary services will operate under a “two-hour delay” designation for Tuesday, January 27, 2026.

Surgical and endoscopy procedures will occur as scheduled.

Scheduled Primary Care ‘virtual appointments’ will occur as scheduled.

The delay includes Primary Care (in-person appointments), Pharmacy, Radiology, Laboratory, and Physical Therapy.

This command decision was made from an abundance of caution due to snow mitigation in the parking area.

The Keller Emergency Room is open 24 hours. If you have a medical emergency, call 9-1-1.

If you do not feel safe driving to West Point, please contact the Appointment Center at 315-774-8200, phone; MHS GENESIS Patient Portal at https://my.mhsgenesis.health.mil/; or the Q-Anywhere application https://cxmlink.com/DHAMTF2801 to re-schedule your appointment.

The safety of our staff and beneficiaries is our primary concern, and we apologize for any inconvenience this delay may cause.

About Us

1SG Kimberly Delcano

1st Sgt. Kimberly Rose Delcano, a native of Augusta, Georgia, enlisted into the United States Army in July 2007. She completed Basic Combat Training at Fort Leonard Wood, Missouri and attended Advanced Individual Training for 68W Healthcare Specialist and Phase I of the M6 Additional Skills Identifier school (now 68C) Practical Nurse Course (PNC) at Joint Base San Antonio, Texas.  She completed Phase II of the PNC at Fort Eisenhower, Georgia.

1SG Delcano’s duty assignments include LPN at Eisenhower Medical Center, Fort Eisenhower, Georgia; LPN at Shindand Airbase, Afghanistan in support of Operation Enduring Freedom; LPN and NCOIC at Tripler Army Medical Center, Hawaii; Drill Sergeant for 194th Armor Brigade at Fort Moore, Georgia; Chief Wardmaster and First Sergeant for Task Force Medical 14, Baghdad Diplomatic Support Center, Iraq in support of Operation Inherent Resolve; Detachment Sergeant for HHC, 14th Combat Support Hospital, Fort Moore, Georgia; Chief Wardmaster and Senior Enlisted Advisor for 14th Field Hospital and Master Leader Course Facilitator, Fort Stewart, Georgia. She is currently serving as the First Sergeant for HC, Keller Army Community Hospital at West Point, New York.

1SG Delcano’s military education includes: Basic Leader Course (formerly WLC), Field Sanitation Team, Brigade Combat Trauma Team Course, Modern Army Combatives Levels 1, 2, and 3, Mobile Retention Training, Advanced Leader Course (CL), Drill Sergeant School, Master Fitness Trainer, Senior Leader Course, Combat Life Saver Course, Airborne School, Master Resiliency Training, Joint Forces Combat Trauma Management Course, Commander/First Sergeant Pre-Command Course, Master Leader Course (CL), and Common Faculty Development Instructor Course.  She has earned her Associates Degree in Liberal Arts from Chaminade University of Honolulu and is currently pursuing her Bachelor in Psychology from American Military University. She is a recipient of the Noble Patron of Armor and a member of the Order of Military Medical Merit.

1SG Delcano’s awards and decorations include Meritorious Service Medal (2 OLC), Army Commendation Medal (C-Device), Army Commendation Medal (3 OLC), Joint Service Achievement Medal, Army Achievement Medal (6 OLC), Meritorious Unit Citation, Army Good Conduct Medal (4), National Defense Service Medal, Afghanistan Campaign Medal (2 BS), Inherent Resolve Campaign Medal (1 BS), Global War on Terrorism Service Medal, Military Outstanding Volunteer Service Medal, Noncommissioned Officer Professional Development Ribbon (4), Army Service Ribbon, Overseas Service Ribbon (3), NATO Medal, and Drill Sergeant Badge.

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